Mid-West Hotel

DISCONNECTS BETWEEN MIDDLE AND SENIOR MANAGEMENT

A hotel chain operating in a large, midwest, metropolitan area was experiencing high turnover. In late 1989, the competitive environment in the hospitality industry was heating up, and the company had been facing challenges. Major renovations on their flagship property had recently been completed—creating a European boutique hotel theme, and a marketing program to specialize in highly personalized service, creating a retreat experience for their guests.

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